All services
General services
- All services are final — no refunds after your appointment.
- For general services, cancellations must be made at least 24 hours in advance.
Salon Policies
Before you book.
Please review our policies before booking your appointment.
Deposit appointments only
$100 deposit policy
Published on our keratin treatments & chemical straightening page (opens in a new tab). Applies to appointments that require a deposit — not to all services.
| Notice given | Outcome |
|---|---|
| At least 5 business days | Full refund or reschedule |
| 3 business days | Reschedule only, no refund |
| Less than 3 business days | No refund and no reschedule |
Keratin · Straightening · Perm · Colour · Chemical services
Service Concerns & Corrections
- Within 7 days
- Contact us and return to the salon for an in-person assessment
- After 7 days
- May limit our ability to assess or offer a complimentary correction
- More than 14 days
- Generally no complimentary correction or compensation, except where required by law
If you experience a concern with the result of a keratin treatment, straightening, perm, colour or another chemical service, please contact ANDO Salon within 7 calendar days of your appointment. As a general rule, we ask you to return to the salon within that same 7-day period so our team can assess the hair in person.
Concerns raised after the 7-day reporting window may limit our ability to assess or offer a complimentary correction. For concerns first raised more than 14 days after the appointment, ANDO Salon generally does not provide complimentary corrections or compensation for the original service, except where required by applicable law.
Any correction is subject to an in-person assessment and is not guaranteed. Nothing in this policy limits rights or remedies that cannot lawfully be excluded.
Policy wording is subject to final owner review. Questions? Contact your salon before booking.